Supervisor View
The Supervisor View is a dashboard built for production supervisors. It sits between the Operator View and the full admin panel. You get KPI cards, throughput trends, issue breakdowns, and per-operator production rates – all on one screen. It helps you spot problems early, keep production on track, and decide where to focus your team.
What Is the Supervisor View
Production supervisors sit right in the middle. They know what happens on the shop floor every day. But they also need to hit targets, manage people, and flag bigger problems to plant management. The full admin panel has too many menus. The Operator View only shows one workstation. Supervisors need something in between.
That is what the Supervisor View does. It pulls data from all workstations and operators on your assigned lines into one screen. You can quickly check if production is on target. You can see which issues come up most often. You can compare how each operator is doing – all without clicking away.
Access is controlled by roles. Users with the "Supervisor" role only see lines assigned to them in the HR & Factory Structure module. Each supervisor gets a focused view without extra data from other parts of the plant.
Supervisor Anna opens the Supervisor View at the start of her shift. The KPI cards show: 12 total work orders, 4 active, 6 completed, 1 blocked (waiting for material), 1 open issue. She checks the throughput chart – yesterday's output was 15% below the 30-day average. She scrolls to the Recent Issues feed and finds two "material shortage" reports from the last shift. She calls the warehouse to rush the missing material. She moves one operator from a quiet line to the bottleneck. The whole check takes 3 minutes.
KPI Cards
At the top of the screen, you see a row of KPI cards. Each card shows one number with a short label. They give you a quick health check on your production lines:
| KPI Card | What It Shows | Why It Matters |
|---|---|---|
| Total WOs | All work orders on your lines, any status | Shows your total workload. A sudden jump may mean planning problems or rush orders. |
| Active | Work orders being worked on right now (at least one batch running) | Tells you how many lines are producing. If this number is low compared to Total, something may be stuck. |
| Completed | Work orders fully done (all batches finished, quantities met) | Shows your progress for the shift or day. Compare it to the plan to see if you are on track. |
| Blocked | Work orders that cannot move forward (material shortage, quality hold, etc.) | The most important card. If this is not zero, check it right away. Blocked orders mean stopped production. |
| Open Issues | Issues reported by operators that are still not fixed | Shows how many problems are waiting. If this number keeps growing, you are falling behind on fixes. |
| Blocking Issues | Open issues that are stopping production right now (e.g., machine down, major quality defect) | The most urgent number. Fix these first to get production moving again. |
Each KPI card is clickable. Tap it, and the rest of the dashboard filters to show only the related work orders or issues. For example, click "Blocked" to see just the blocked work orders and the reasons why they are stuck.
Supervisor Tomek sees Blocked: 2 on his KPI cards. He taps the card. WO-2026-0855 is blocked because of "Material Shortage – Aluminum Rod 12mm." WO-2026-0860 is blocked because of "Quality Hold – Customer Spec Change." He calls the warehouse about the aluminum rod. He emails the quality manager about the spec change. Both blockers are fixed within 90 minutes – instead of being found hours later at a review meeting.
Throughput Chart
Below the KPI cards, a line chart shows daily production output over the past 30 days. Dates run along the bottom, units per day run up the side. If you set a target, a reference line shows it on the chart. You can see right away if you are above, below, or on plan.
The 30-day view helps you spot trends you would miss day by day. You might see a slow drop in output caused by worn tooling. You might notice a Monday ramp-up or Friday slowdown pattern. You can also see how process changes affected results. Hover over any point to see the exact number and date.
A packaging line supervisor sees the throughput chart dropping 3% per week for 4 weeks. Output fell from 1,200 to 1,060 units per day. Day by day, each number looked close enough to target. But the 30-day trend made the drop obvious. She calls maintenance for an inspection. The cause: worn conveyor belts causing small jams that added up to big lost time over weeks.
Issues by Type
A pie or bar chart (you pick the style) breaks down reported issues by type – machine fault, quality defect, material shortage, operator error, safety concern, or any custom types your admin sets up. It answers one key question: "What causes the most trouble on my lines?"
Once you know the pattern, you know where to focus. If 60% of issues are machine faults, invest in preventive maintenance. If material shortages lead, the problem is in procurement or the warehouse. If quality defects top the list, look at process controls, incoming material checks, or operator training.
The chart updates live as operators report new issues. You can filter by date range to compare this shift, this week, or this month against past periods.
A supervisor checks the Issues by Type chart for the past month. "Material Shortage" makes up 45% of all issues – much more than machine faults (25%) or quality defects (20%). She shows this at the weekly meeting. The procurement team finds that a key supplier has been delivering 2 days late every time. They switch to a backup supplier. Material shortage issues drop 80% the next month.
Operator Production Rate
This section shows how many units each operator produces per hour. For every operator on your lines, you see their average output rate, split by machine and line. The data is shown as a sortable table or bar chart so you can quickly spot:
- Top performers – Operators who consistently produce above average. They are good candidates for mentoring or recognition.
- Training needs – Operators who produce well below average. This does not always mean a performance problem – it could mean they need more training on a specific machine or have a workstation issue.
- Machine effects – Output differences tied to the machine, not the person. If everyone produces less on Machine #3, that machine likely needs a check.
The rate is based on actual running time only. It does not count planned breaks or reported downtime. This way, operators are compared fairly no matter how many stops happened during their shift.
OpenMES calculates production rate using running time (batch start to batch stop, minus reported downtime) – not clock time. An operator who lost 2 hours to a machine breakdown is not penalized compared to someone whose machine ran all shift. This keeps the metric fair and useful.
Supervisor Marek checks the Operator Production Rate table. Operator Kasia makes 18 units/hour on CNC-01 but only 11 units/hour on CNC-04. Other operators make 15–16 units/hour on CNC-04. Marek pairs Kasia with experienced Operator Pawel for half a shift. Pawel finds that Kasia was using a slow tool-change sequence on CNC-04's older software. After the coaching, Kasia's rate on CNC-04 goes up to 15 units/hour.
Recent Issues
At the bottom of the screen, you see a live feed of the latest issues reported by operators. Each entry shows:
| Field | Description |
|---|---|
| Issue Type | Category (machine fault, quality defect, material shortage, etc.) with a color-coded icon |
| Work Order | Which work order is affected |
| Workstation | Where the issue was reported |
| Reporter | Name of the operator who reported it |
| Timestamp | When the issue was reported |
| Status | Open, In Progress, or Resolved – updated by the supervisor or maintenance team |
| Description | The operator's own description of the problem |
New issues show up at the top right away. You can turn on desktop notifications or audio alerts for blocking issues. Click any issue to see details and photos attached by the operator. Set it to "In Progress" when you start working on it, or "Resolved" when it is fixed. Resolved issues stay in the feed (greyed out) for the rest of the shift so you can review later.
The Recent Issues feed is your action list. It replaces the old way – operators walking to the supervisor's office to report problems. That wastes time, and only big problems get reported. With the Supervisor View, even small issues are captured and visible. You can fix them before they grow into bigger ones.
At 10:15, Operator Piotr reports a "Quality Defect – Surface Scratch" on WO-2026-0912 from Press Line 2. Supervisor Anna sees it pop up in her feed within seconds. She walks over, checks the parts, and finds a worn die insert causing the scratches. She sets the issue to "In Progress," calls maintenance for a die swap, and the press is running again by 10:45. Without the live feed, Piotr would have kept making scratched parts until the next inspection – possibly scrapping a whole batch.